Assistant Produce Manager – Job Description

Please Contact Jason Richards at 816-478-1990

• Responsible for modeling and maintaining a high level of customer service where customers are the number one department priority
• Replenish shelves with fresh - prepared merchandise. Maintain work area observing company’s safety rules and guidelines.
• To know the department and have a positive attitude toward customers.
• Assume responsibility for the operation of the department in the absence of the manager.
• Unload produce goods from trucks.
• Unpack cartons and crates of merchandise.
• Verify quantity and freshness of items received.
• Store - rotate and date merchandise in produce storage rooms and coolers.
• Prepare - trim and wrap items such as strawberries - lettuce - and corn.
• Rotate - inspect products and stock displays with new merchandise.
• Examine shelves to identify which items need to be replenished.
• Work back stock to reduce inventory.
• Ability to write clearly on a set signage system quickly and effectively.
• Build product displays to attract customers.
• Respond to questions about produce (ie. How to select and cook them; where produce is grown and when it is in season, etc.).
• Clean and maintain work area - equipment and display cases.
• Respond to customer requests - be patient and pleasant with customers.
• Working knowledge of company’s policies and guidelines as outlined in the Nature’s Pantry Employee Handbook and Orientation Handbook.
• Knowledge of department - its products and produce stocking procedures.
• Working in often hot or cold temperatures and in an atmosphere that is always busy.
• High School diploma or equivalent.
• Demonstrated knowledge of Nature’s Pantry Produce Department operations and procedures.
• Excellent customer service skills

1. Cheerfully respond to all customer requests no matter how small.
2. Be a creative problem solver.
3. Ask if you can help take the customer to the product.
   One-on-one interaction with every customer within 10 feet of you. Smile and greet every customer with genuine feeling.
4. Everyone is thanked and sincerely invited back.
5. Make the customer feel like this is has been the best shopping experience for them.

• Independent mobility within the department.
• Standing for up to eight hours at a time.
• Occasionally stooping or crouching to reach merchandise in display and/or stock area.
• Manual dexterity to handle merchandise.
• Finger dexterity to handle cleaning and prepping of produce and papers.
• Ability to effectively communicate with customers and coworkers.
• Vision sufficient to select/stock merchandise and read labels.
• Strength to lift - push - or pull objects weighing up to 60 pounds.
• Ability to work a flexible schedule.
• Experience in related job helpful.
• Perform other duties as required.
• Must have neat appearance and good communication skills.
• Ready to work and in uniform. Name tag on and shirt tucked in.
• Report to work on a regular and timely basis as scheduled.
• Work schedule requirements include may include nights and weekends.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Integrity - Job requires being honest and ethical
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Previous computer skills are required. Should have basic knowledge of Microsoft Access, Excel, Word, and internet.